Support by Experts
It is an NSI, and often insurance, requirement to have your system regularly checked and serviced. It is also a compulsory requirement for monitored sites with police response. We have been awarded the NSI Gold Standard for maintenance and service of security systems.
24/7, 365, In-house Support
For our maintained customers we provide technical support 24/7. Should a fault occur, or you have a query, our standard business line is available to help. We do not use premium rate telephone lines. All calls are answered promptly and logged. Depending on the nature of the call a member of our technical team will respond to you as per our service level agreements.
For peace of mind, even audible only systems should be maintained.
Annual Maintenance Agreement
Our contracts are quoted and renewed annually with a one off payment for a 12 month term. Advance notice is given yearly for their renewal. The contracts include:-
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Response by an engineer in an emergency on a 24 hour basis, 365 days a year.
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Pre-arranged routine maintenance visit by an engineer to service and test the system.
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25% discount for parts and labour for any faulty components
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On wireless systems all wireless battery changes are included
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Batteries and contacts will be replaced during the routine inspection as required.
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Any faults detected during the routine visit will be brought to your attention before being rectified.
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Replacement of any components during routine visit will be at a further reduced rate. (list of charges available on request)
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Latest technology enables some routine system checks to be carried out remotely and automatically.
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By constantly checking the status of your system at a regular pre-set time, you can have peace of mind that your system is always operating at an optimum level and potentially preventiing unwanted false alarms.
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Our remote routine checks do not require you to be present.
Why Renew?
Renewing your agreement ensures emergency assistance 24 hours a day, 7 days a week, 365 days a year at 25% discounted parts and labour rates for any site visits.
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Service to any system not covered by a maintenance contract will be carried out during office hours only (Monday – Friday, 9am – 5pm) and when convenient for our service department.
